What is the 70:20:10 Model?

The 70:20:10 Model for Learning & Development very clearly illustrates the importance of Experiential Learning in the corporate environment – and the clear case for Performance Support.

This model is a commonly used formula within the L&D profession to describe the optimal sources of learning in the corporate environment. It holds that individuals obtain 70{a1d8c5f94d44da9b9196d721e827cf5d99f52da4a7842f27362be8fa90a5f55e} of their knowledge from on-the-job experiences, 20{a1d8c5f94d44da9b9196d721e827cf5d99f52da4a7842f27362be8fa90a5f55e} from interactions with others, and 10{a1d8c5f94d44da9b9196d721e827cf5d99f52da4a7842f27362be8fa90a5f55e} from formal learning events (including classroom-based, instructor-led training and eLearning).

The Strength of Performance Support

The 70:20:10 model shows clearly that most of the learning and knowledge is acquired when your employees are doing their day-to-day tasks.

And this is the strength of Performance Support – providing information that is process-embedded, contextual to what the user is doing and providing just enough relevant information at just the right time to support an end user at their exact moment of need.

This is further highlighted by a comparison of learning modes against learning & training requirements.

Comparison of Learning Modes

Learning Type Table2


The Comparison of Learning Modes table very clearly shows how Performance Support maps exactly to the 70{a1d8c5f94d44da9b9196d721e827cf5d99f52da4a7842f27362be8fa90a5f55e} on-the-job, experiential learning component of the 70:20:10 Model.

Read more
What is Performance Support?
Why do I need Performance Support?
How do we start with Epsilon Context for Performance Support?

To find out more about how Epsilon Context can enable your organization with Performance Support, contact Epsilon Software.

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